Article 15:102 Information Duties

Upon request by the victim, the policyholder and the insured shall provide the information needed for making a direct claim.

The insurer shall notify the policyholder in writing of any direct claim made against it without undue delay and, at the latest within two weeks following receipt of the claim. If the insurer breaches this obligation, a payment to or acknowledgement of debt towards the victim shall not affect the rights of the policyholder.

If the policyholder fails to provide the insurer with information about the insured event within one month of receiving notice in accordance with para. 2, the policyholder is deemed to agree to a direct settlement of the claim by the insurer. This rule also applies to insureds who have actually received such notice in time.